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Reviews Page 5

Sunset Terrace Logo


4.1

| 191 Reviews


3626 Lower Honoapiilani Rd, Lahaina HI 96761

(855) 481-4197

http://www.sunsetterraceapartments.com


See why our residents are raving! Our Lahaina, Hawaii, apartment ratings showcase the benefits and rewards of living in our thriving community. Here, we value all our resident’s voices and can't wait for you to see our apartments for yourself. Our apartments offer an incredible location with close access to various popular attractions. If you have any comments or suggestions, please let us know! We appreciate the feedback, good or bad. Join Sunset Terrace Apartments in Lahaina, Hawaii today.


Reviews List

C

As a long term tenant let me just say that snowbirds and people that don't give a rat's @$$ continue to bring this place down. Rude, entitled, and self indulgent people are the ones that are being catered towards. Whether you're out of state or country, the knowledge that you're not going to be here for the long haul has had massive effects on the everyday person who resides at Sunset Terrace. Management routinely turns a blind eye to those short term residents offenses while citing the regulars for those same infractions. I will say the management has gone down hill even before last year's fires. The google reviews people that are positive are curated. The staff create reviews when the tenant moves out. It is literally as part of their job. The community property manager only cares about signing new leases. Repairs and renovations are cheap, subpar, toxic materials from China that do not withstand daily use. Little care about the people who live here is ever a genuine concern. Overpriced,no amenities (except urine filled pool and a dog area riddled with waste and a beach which they can’t take credit for). Gone are the days of real property management professionals.

Christine Ide

September 21, 2024

A

Steven was fast and replaced toilet seat to a new one that fits better. Mahalo 🌺

Alla Barova

September 11, 2024

m

Answered the request the very next day. I have had no issues getting things fixed or questions answered. Very professional crew.

melissa brianna

September 05, 2024

a

They were fast and no mess. Everything was fixed within 10 minutes of them coming in.

angelica alvarez

September 02, 2024

a

angelica alvarez

September 02, 2024

J

Jeff D’Amato

August 09, 2024

E

Ernesto Prado

July 25, 2024

B

Dirty and loud.

Bruce Derby

July 20, 2024

G

The unit was claimed to be ready by 7/16/24. When we walked in the unit smelled of some stench. The bathroom tub was dirty and the maintenance guy mentioned they ordered paint to get it done later. The fridge smells and its very old and they mentioned they ordered another one. The maintenance guy came in and painted over the rust. The stove and fan which were suppose to be new from the pictures they sent were not. The walls were dirty and the ceiling fans were loose. The bathroom shower head needs to be replace and the bathroom light flickers. The front door screen was torn and the outside light needed to be replace. The kitchen ceiling has different paint and when i asked about having it all match the maintenance guy said thats not possible bc they dont make that paint anymore. So basically too bad enjoy the view. Honestly this place is sad. The screen door that has a lock doesn't work and i had a complete stranger walk into my apt while my kid was coming out of her room. They promise a clean and updated unit and after already putting close to $5000 down they are working to get some things done when this should of all been address prior to move in date. Worse place to live at.

Gambitt Arvelo

July 20, 2024

J

Fraudulent, unprofessional, worst possible apartments to live on the island of maui. Moving to Maui should be a magical experience. This apartment will destroy that experience. We entered into an extremely moldy apartment. They do not remediate anything they simply paint over mold and if you know anything about mold this is not a solutions and creates more of an issue. They will take your entire security deposit regardless of if there is any damage or not. They repaint the entire apartment even if you only stayed 6 months and they take that out of your security deposit. You will actually get a bill for about double your security deposit and then try and state that they are giving you a discount on the work. $5,700 for a 2 bed 1 bath 750 sqft apartment is what they wanted and claimed to be required which sucks up 3200 security deposit then they want you to pay the difference. I specifically spoke to the office staff and the head of maintenance before I moved out to ensure I would get my security deposit back. All walls were patched, the apartment was cleaned professionally (At my expense) they still charged cleaning fee and patch work and a complete repaint of the entire apartment. I took photos when I left to ensure I documented how the apartment looked upon vacancy luckily. They do not take photos to document their work so they can create fraudulent bills for you to pay. I lived here during the lahaina fires... They immediately sent out an email the following day after the fire with very little tact that read. "We understand the difficulties you are facing right now but just a reminder rent is due at the first of the month" I couldn't believe how heartless they were. Be mindful that people lost everything in those fires. Most of us lost our businesses and jobs at the very least. The reason this company is around is because they are the ONLY apartments on the island that allow animals. I would avoid living here at all costs. Save your money, find anywhere but this apartment.

James Gibson

June 10, 2024

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