Reviews Page 17

Sunset Terrace Logo


4.1

| 191 Reviews


3626 Lower Honoapiilani Rd, Lahaina HI 96761

(855) 481-4197

http://www.sunsetterraceapartments.com


See why our residents are raving! Our Lahaina, Hawaii, apartment ratings showcase the benefits and rewards of living in our thriving community. Here, we value all our resident’s voices and can't wait for you to see our apartments for yourself. Our apartments offer an incredible location with close access to various popular attractions. If you have any comments or suggestions, please let us know! We appreciate the feedback, good or bad. Join Sunset Terrace Apartments in Lahaina, Hawaii today.

T

Dante was extremely helpful and prompt with his responses. Thank you for everything!

Tyler Olsen

September 19, 2020

T

I had a last minute move from the mainland and was stressed and in a hurry to find somewhere. Dante made the process of moving so easy and smooth! Dante really goes out of his way to make all his residents feel at home! Mahalo! 🤙🏽

Taya Croft

August 18, 2020

M

I regret the day we signed the lease to the Sunset Terrace Apartments managed by Apartment Management Consultants—a Utah based slum lord property management company. We were moving from Washington D.C. to Maui to employment reasons. We wanted to make the move as smooth as possible and leased this place—the very few that allowed our two small dogs. From the online photos the place seems presentable. These curated photos only show the property’s grounds and pool area—rather than the: • rotten kitchen cabinets full of cockroach debris • the dirty window screens • the deteriorated parking lot lines • dog feces on the lawn • Dirty and broken laundry room. As soon as we landed we arrived at the apartment. I noticed the pungent, musty odor from cockroaches infestations as well as a strong mildew smell. I opened the cabinets and noticed cockroach residue in the hinges and inside the cabinets and drawers. The entire wood of both the kitchen and bathroom cabinets were swollen from humidity water damage. The stove had roaches inside and would crawl out every time it was in use. The kitchen drawers’ rails no longer serviceable and saw dust fell to my dishes in the bottom. After complaining to the leasing office, they send someone to “clean” and pest control since we just moved in. I asked Dante, how is it that you did not inspect the apartment before new tenants move in? It is so incompetent and negligent on the entire leasing office. The floors also were clearly damaged. The tiles were stained and several broken—so much that dust will come out every time I would sweep. The wood laminate floor had dents from previous tenants’ heavy furniture. The entire laundry room was almost like being in a Goodwill Store. People would leave their unwanted goods in a communal table. The mail was adjacent to the laundry room and tenants would leave their junk mail on the floor thus adding a sense of chaos to the entire room. On top of that, the machines were disgusting, unhygienic and expensive—when they were functioning. For an apartment over $2,000 a month and without an in-unit laundry and washer is unacceptable. Slum lords like Apartment Management Consultants get our 1) rent money, 2)“pest control”, 3)sewer and water, and 4) our laundry room fees. Instead I had to purchase a $300 portable washer. If you have to live here this is the only way to avoid getting a skin rash. This entire apartment complex is disgusting, loud, outdated, and full of drifters that work in Kaanapali service industry. People that are temporarily in Maui. Several drug addicts and plenty of both cigarette and marijuana smokers. And this didn’t come to deaf ears since several of the Sunset Terrace workers live there. How could they not see all these problems? They were reactive after several emails and phone calls never proactive in having a clean, quiet, organized community. I would never see them patrolling the halls asking people not to trash their lanais, or to enforce quiet hours. Gladly I was able to walk away with my full deposit after a few back and forth from incompetent Bobbie. I’m glad that she got demoted and I can see why. She has no business in the property management industry.

Mees Lopez

July 24, 2020

G

I regret the day we signed the lease to the Sunset Terrace Apartments managed by Apartment Management Consultants--a Utah based slum lord property...

Gabriela L.

July 24, 2020

K

I have lived here for over a decade and have enjoyed every day here at Sunset Terrace! The staff is amazing! Bobbie the Office manager is just the BEST! They have over the years become more than landlords and office people, they have become family! Yes, Maui can be expensive but this place is worth every penny! The whole office staff, Bobbie, Jodie and Dante are always there to lend a hand or answer a question. I cant imagine ever wanting to leave this place! Like I said in the title, Its much more than an apartment is a home that comes with family!

Kenneth Randall

June 14, 2020

D

to the owner of this property or company, how is it fair that we as current tenants who are paying thousands of dollars each month to you are not getting any help with rent while your giving away a free month to new sign ups? but oh if you pay in full on time we will give you 50 bucks...gee thanks. wish i had a month off of rent instead.

David Leonhardt

April 30, 2020

D

to the owner of this property or company, how is it fair that we as current tenants who are paying thousands of dollars each month to you are not getting...

David L.

April 30, 2020

E

My husband and I moved in a hurry; had pets, and no transportation. Besides our pets, our primary concern was management. All those worries went out the window when we found Sunset Terrace. The Office. Our first contact was Dante. He was so kind, patient, and reassuring with us over the phone, we decided Sunset Terrace was probably the place for us and our pets. Upon meeting Bobby and Jody, we knew we had made the right decision. Since the moment we moved and currently, they have done nothing but be exceptionally kind, helpful, understanding, and generous to us. Bobby is especially easy to talk to - she’s warm and inviting. If you have a concern, she is receptive - usually more so than one would expect. Concerns. I have no problem going to the office for anything. If something goes wrong in our apartment, (which has been very rare), the problem is solved as fast as it is mentioned, from blinds to appliances. If a bug problem arises, maintenance takes care of it for everyone simultaneously before you have a chance to complain. “Location, location, location.” Sunset Terrace is DIRECTLY across the street from the beach park and public transportation, which was perfect for us, as we had no car at the time. Furthermore, there are tons of restaurants, shops and dining or take-out within walking distance, including the Farmer’s Market. Amenities. If the beach is not enough - Sunset Terrace has a huge pool and spa to enjoy! Other amenities include on-site laundry, and parking access for both residents and visitors. Pets. They are allowed! Enough said. We have made a home for ourselves at Sunset Terrace. We can’t say enough good things about it. If there is anything negative to be said at all, it’s simply that people get parking spots confused sometimes. :) If you’re looking for a place, start with Sunset Terrace; you won’t be disappointed.

Ellen Mayfield

April 08, 2020

E

My husband and I moved in a hurry; had pets, and no transportation. Besides our pets, our primary concern was management. All those worries went out the window when we found Sunset Terrace. The Office. Our first contact was Dante. He was so kind, patient, and reassuring with us over the phone, we decided Sunset Terrace was probably the place for us and our pets. Upon meeting Bobby and Jody, we knew we had made the right decision. Since the moment we moved and currently, they have done nothing but be exceptionally kind, helpful, understanding, and generous to us. Bobby is especially easy to talk to - she’s warm and inviting. If you have a concern, she is receptive - usually more so than one would expect. Concerns. I have no problem going to the office for anything. If something goes wrong in our apartment, (which has been very rare), the problem is solved as fast as it is mentioned, from blinds to appliances. If a bug problem arises, maintenance takes care of it for everyone simultaneously before you have a chance to complain. “Location, location, location.” Sunset Terrace is DIRECTLY across the street from the beach park and public transportation, which was perfect for us, as we had no car at the time. Furthermore, there are tons of restaurants, shops and dining or take-out within walking distance, including the Farmer’s Market. Amenities. If the beach is not enough - Sunset Terrace has a huge pool and spa to enjoy! Other amenities include on-site laundry, and parking access for both residents and visitors. Pets. They are allowed! Enough said. We have made a home for ourselves at Sunset Terrace. We can’t say enough good things about it. If there is anything negative to be said at all, it’s simply that people get parking spots confused sometimes. :) If you’re looking for a place, start with Sunset Terrace; you won’t be disappointed.

Ellen Mayfield

April 08, 2020

E

My husband and I moved in a hurry; had pets, and no transportation. Besides our pets, our primary concern was management. All those worries went out the...

Ellen M.

April 08, 2020

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