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Reviews Page 16

Sunset Terrace Logo


4.1

| 191 Reviews


3626 Lower Honoapiilani Rd, Lahaina HI 96761

(855) 481-4197

http://www.sunsetterraceapartments.com


See why our residents are raving! Our Lahaina, Hawaii, apartment ratings showcase the benefits and rewards of living in our thriving community. Here, we value all our resident’s voices and can't wait for you to see our apartments for yourself. Our apartments offer an incredible location with close access to various popular attractions. If you have any comments or suggestions, please let us know! We appreciate the feedback, good or bad. Join Sunset Terrace Apartments in Lahaina, Hawaii today.


Reviews List

R

Terrible MOLD problem in the walls. I moved in got sicker, sicker. It came on gradually with bizarre symptoms but ultimately it was chronic fatigue, debilitating. I bought a moisture meter from home Depo and found the source under the bedroom Windows, it rains on that side, was wet in the walls! Sunset Terrace did NOTHING to inspect, or accommodate a move for me to another unit. They said we’re by the beach, there’s moisture in the air. BS. It was in the walls! A maintenance worker told me Sunset T has him tearing out mold from walls. So they did know. Otherwise it’s a great location, great first place on Maui.

Rebecca

August 18, 2021

A

I was warned by SIX, yes, SIX different, unrelated people across the coast within 1 week of staying in Maui to avoid Sunset Terrace AT ALL COSTS. They'd each lived there and said the book-keeping is sloppy, expectations are never met, and there are so many hidden fees that something that is advertised as affordable turns out to be nearly double the cost. I wanted to chime in with a review because I saw how in the reviews currently listed it looks like Sunset Terrace themselves are giving themselves 5-star reviews from different Gmail accounts to counteract their bad reputation. Wow. How low can you go? Dear Sunset Terrace, you know how you fix your bad reputation? BE HONEST and HAVE INTEGRITY.

Aisha Thiessen

June 16, 2021

K

Aloha, Sarah was absolutely amazing from the get! She followed up as needed, gave time and zero pressure and she provided clear accurate responses, and replied quickly even to the silliest of questions. She helped us find our next home and gets my five stars! We relocated from Denver, CO and took a big leap of faith to live in the Aloha state. Lahaina doesn’t disappoint. The location of this place is dynamite. I think it’s also wise to keep in mind that luxury can mean something a little different to every perspective. The property is great, the staff and maintenance crew are awesome, but it is apartment living in a dynamic housing market and so some of the tenants clearly don’t respect the property as much as others. Which is fine, because the property team do a damn good job keeping things looking good. We’re happy to be here and look forward to our new journey and would definitely recommend checking this place out. Mahalo!

Kenny Ballinger

May 30, 2021

K

Aloha, Sarah was absolutely amazing from the get! She followed up as needed, gave time and zero pressure and she provided clear accurate responses, and replied quickly even to the silliest of questions. She helped us find our next home and gets my five stars! We relocated from Denver, CO and took a big leap of faith to live in the Aloha state. Lahaina doesn’t disappoint. The location of this place is dynamite. I think it’s also wise to keep in mind that luxury can mean something a little different to every perspective. The property is great, the staff and maintenance crew are awesome, but it is apartment living in a dynamic housing market and so some of the tenants clearly don’t respect the property as much as others. Which is fine, because the property team do a damn good job keeping things looking good. We’re happy to be here and look forward to our new journey and would definitely recommend checking this place out. Mahalo!

Ken Ballinger

May 30, 2021

K

Aloha, Sarah was absolutely amazing from the get! She followed up as needed, gave time and zero pressure and she provided clear accurate responses, and...

Kenny B.

May 29, 2021

C

Wow 0 Aloha here from Sarah. Over priced for a shoebox size apartment. Sarah wasn’t giving me the time of day when I was ready to move in. I was in a bind and needed a place ASAP and she didn’t bat an eye to try and help me. She gave me attitude on the phone and did I mention I got approved then she said the rent miraculously increased again after I got the green light to move in. The place seems sketchy especially with people like her in charge. Super unwelcoming and not a good way to start off so I decided to move on.

Calyn Walton

May 25, 2021

G

Just the facts: saw an apartment for an advertised price on Monday, was told to apply online : after being approved the next day , Tuesday, was sent the move in costs with an new, upped price for the apartment , and when I asked for them to put the correct amount for the apartment , the one we were shown and advertised one whole day prior, was told no, and don’t forget about maybe they think you will move forward since you’ve just paid 60$ to apply online. But anyways, no thanks for a company who apparently wants to squeeze pennies from tenants and treat you unethically before you even sign a lease. Thanks but no thanks. Interesting that lots of the five star reviews on here are from google accounts who have only one review in their history ( red flag). I usually don’t look at Yelp but my experience aligns with what is said on Yelp about this place. Summary vibe: this place will take advantage of you when they have leverage, and they have lots of leverage right now because the Maui rental market is tough.

Gordon Jones

May 25, 2021

N

Had issues with our previous property management back on the mainland. Decided to sell everything and move to Maui in less than 2 weeks. Danté made the transition and apartment finding fast and easy. I’m happy to be where I am today and thankful for Danté and the Sunset Terrace’s crew.

Nathanael Washington

April 10, 2021

l

We had less than one week to move when we called Sunset Terrace. Danté sent us tons of pictures and videos which made our decision a real easy one. He helped us get through the paper work and into our apartment very quickly. We're settled in now and couldn't be happier! Thanks for all of the help. 🌞

lameek fennell

April 06, 2021

A

This review is for Dante! I moved last minute with a week's notice and Dante helped me with all the logistics from making sure my furniture was moved into the apartment before arriving, internet set-up, and the apartment was turned over from the previous tenant in such a short time. Highly recommend working with Dante for all your needs at Sunset Terrace!

Allison Law

February 10, 2021

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